JW Marriott Chicago

Walking in the door I went to Reception and an employee named APRIL reached out to help me immediately. I was early for my king bed reservation, yet she offered me a beautiful room, 1049 on the 10th floor with 2 Queen beds and lovely bathroom. I had no view and did not care. I had been traveling and staying in sub par hotels and my 3 days/Nights at JW Marriott Chicago was a delight! BTW, April found my Bonvoy credentials which I was unable to unearth though I called several times and was left hanging without the correct password/numericals. Because of April at Reception, Im going back to other recent Marriott stays and getting my Bonvoy points. I headed to the SPA, as I had made an appointment while on the plane. Anna gave me a gel manicure that looks like it was just finished and it was a week ago. I also had a massage with Christina, at the last minute before I left down and it was excellent. One morning I was rushed and had breakfast in my room which appeared within 20 minutes. It was hot, the eggs were delicious and just what I ordered and the coffee was very good. My room was refreshed every day which has not been the case at many hotels since COVID.

The staff was extremely nice and accommodating. I would return again.

Comfortable and modern room with a good size bathroom. Location is next to Willis Tower. No wait time during check-in Fast and very friendly room service

The front staff and the support staff were very helpful in assuring that we had the support we needed.

The staff sent me champagne and chocolate strawberries. We were so surprised and grateful. I love the hot tub and my room. The staff also upgraded my room for my anniversary so we were on the 11th floor with a sofa and big screen TV which was great to watch the playoffs. The room was perfect!!! Cold weekend so we spent most of our time in the hotel. Ordered food mostly in. What a great getaway. Will definitely come back.